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Terms & Conditions

These Terms govern your relationship with the operator of coinpokerz.com and set out the rules applicable to all users of this service. By accessing or using any part of the site as of 01/01/2025, you agree to abide by these Terms and all relevant regulations in Australia and under the platform's licensing authority.

Definitions

OBSERVE: Identification and clarification of all key legal and operational terms for consistent understanding and enforceability.

  • Operator: The legal entity responsible for the management and operation of coinpokerz.com, licensed under registration number 3-101-910497 by the Government of the Autonomous Island of Anjouan, Union of Comoros.
  • User / Player: Any individual registered or using services at coinpokerz.com.
  • Account: A unique personal account created by the User on the platform for participation in gaming and financial activities.
  • Bet / Wager: The amount of money or digital asset placed by the Player on an event or game outcome.
  • Bonus: Promotional rewards, credits, or free plays offered by the Operator subject to specific terms and conditions.
  • Games: All available gaming activities provided on coinpokerz.com.
  • KYC (Know Your Customer): Verification processes undertaken to confirm the User's identity and eligibility.

EXPAND: Clear definitions guard legal clarity, underpin user choice, and facilitate regulatory compliance as required under AU law and international best practice.

Account Registration

OBSERVE: Core registration requirements and user obligations per AU regulations and industry standards.

  1. Eligibility: Only individuals aged 18 years or older may create an account. The Operator reserves the right to verify age and may refuse or terminate accounts where age requirements are not met.
  2. Registration Process:
    • Users must provide accurate personal information, a valid email address, and set a secure password.
    • Email verification is mandatory to activate the account.
    • KYC (Know Your Customer) procedures shall be conducted, requiring submission of official identification and, if necessary, proof of address.
  3. User Obligations:
    • Users are solely responsible for the accuracy of provided data and for maintaining the confidentiality and security of their login credentials.
    • Accounts must be used exclusively by their registered holder; sharing or transferring accounts is strictly prohibited.

EXPAND: These measures ensure compliance with anti-money laundering (AML) and responsible gambling obligations legislated in Australia.

REFLECT: Omissions or falsification of data will result in account suspension or immediate closure, with funds frozen pending regulatory investigation where required.

Betting & Gameplay Rules

OBSERVE: Rules for betting, game participation, and user conduct as necessitated by AU gambling law and industry best practices.

  1. Bet Placement:
    • Bets must be placed via the user interface on coinpokerz.com prior to the associated event start time. Minimum and maximum bet limits apply, as clearly displayed per game or event.
    • Once confirmed, bets cannot be altered or cancelled except in cases of technical failure or operator error, where any affected bets may be voided and refunds processed in line with these Terms.
  2. Participation Conduct:
    • All Players must act in good faith and refrain from any unlawful, fraudulent, or manipulative activities, including the use of external software to gain an unfair advantage.
    • Live casino and chat interaction must remain respectful; insults, offensive behaviour, or attempts to defraud other players or the Operator will result in immediate sanctions, up to and including account termination.
  3. Prohibited Actions: Collusion, cheating, automated betting (bots), or any hacking attempts are strictly forbidden and will result in permanent exclusion from the platform.

REFLECT: The Operator reserves discretionary rights to investigate suspicious behaviour and to report violations to appropriate authorities in compliance with Australian law.

Bonus Terms

OBSERVE: Specification of bonus eligibility, activation, wagering, timeframes, and prohibited conduct.

  1. Bonus Activation:
    • Bonuses are available as specified in each promotion. Activation may require a code entry, deposit, or specified action.
    • All bonus claims are restricted to one per person, household, device, and IP address unless otherwise stated.
  2. Wagering Requirements:
    • Bonus funds are subject to wagering requirements as published in the specific promotion. Unless otherwise stated, bonuses must be wagered at least 40x within 30 days of activation. Failure to meet these requirements in the timeframe will result in the forfeiture of bonus and winnings derived therefrom.
  3. Prohibitions and Restrictions:
    • Bonus abuse, including use of multiple accounts or prohibited game types to meet wagering requirements, is strictly forbidden.
    • Bets on excluded games or exceeding maximum bet limits with active bonus funds cause forfeiture of all bonus-related winnings.
    • Combining multiple active bonuses is not permitted unless explicitly authorised in the promotion terms.

REFLECT: The Operator reserves the right to modify or withdraw promotions at any time, subject to notice obligations below. Where bonus abuse is suspected, the Operator may withhold, void, or reclaim bonus funds and related winnings in accordance with platform and regulatory standards.

Payments & Withdrawals

OBSERVE: Legal and procedural framework for financial transactions, encompassing deposit/withdrawal mechanisms, limits, and refund policies relevant to AU regulatory standards.

  1. Available Payment Methods:
    • Deposits and withdrawals may be made using accepted credit/debit cards, e-wallets, and approved cryptocurrencies as listed on coinpokerz.com.
  2. Transaction Limits and Fees:
    • Minimum and maximum transaction amounts are specified on the platform and are subject to change per Operator discretion and regulatory requirements.
    • Applicable fees for deposits or withdrawals will be transparently indicated before transaction confirmation. The Operator shall not be responsible for fees charged by third-party financial service providers.
  3. Processing Times:
    • Deposits are generally processed instantly. Withdrawals may require additional verification and are typically completed within 72 hours of approval, subject to AML and KYC obligations.
    • For security, large or unusual transactions may require additional checks causing longer processing times.
  4. Refunds and Reversals:
    • Bets and bonuses may only be refunded in cases of proven technical malfunction, error, or documented regulatory breach. All other requests will be reviewed on a case-by-case basis in accordance with these Terms and relevant law.

REFLECT: All financial operations are conducted per the highest industry security standards and in compliance with both the platform's licensing authority and applicable Australian law.

Limitation of Liability

OBSERVE: Definition of Operator's liability, including service exclusions, maximum compensation, mandated under AU consumer law.

  • Fairness and Accuracy: The Operator undertakes to provide fair games and accurate results, as independently certified where relevant. However, no guarantee is made that the platform will operate uninterrupted or error-free at all times.
  • Exclusions of Liability:
    • The Operator is not responsible for any interruption of service, delays, technical malfunctions, or loss of data caused by third-party networks, communication systems, or events outside reasonable control.
    • Liability for damages shall in no event exceed the amount of the bet, wager, or deposit placed by the User in the relevant transaction.
    • This limitation does not exclude liability for fraud, negligence, or willful misconduct as mandated by applicable law.

REFLECT: Regulatory requirements regarding consumer protection in Australia are observed accurately, with no clause limiting rights under the Australian Consumer Law.

Intellectual Property Rights

OBSERVE: Clarification of ownership and permitted use of content, software, and trademarks associated with coinpokerz.com.

  • Copyright & Trademarks: All content, branding, software, and technology on coinpokerz.com are the exclusive property of the Operator or its licensors, protected by applicable copyright and intellectual property laws.
  • Restrictions:
    • Users may not copy, reproduce, distribute, transmit, display, sell, license, or otherwise exploit any part of the site without the Operator's prior written consent.
    • Unauthorized use or reproduction of the Operator's intellectual property will result in legal action and permanent ban from the platform.

REFLECT: These prohibitions extend to all materials and branding elements regardless of the user's jurisdiction or method of access.

Privacy & Data Protection

OBSERVE: Data and privacy obligations required by AU law and international data protection standards.

All user information on coinpokerz.com is collected, used, and processed in strict accordance with our Privacy Policy. Data may be shared with regulatory authorities where legally required or with payment providers to facilitate financial transactions.

REFLECT: By using the platform, Users consent to the processing of their data as set out in the Privacy Policy, consistent with Australian Privacy Principles (APPs).

Changes to Terms

OBSERVE: Framework for revision and notification of Terms, per AU consumer standards.

  • Notification Procedure:
    • Users will be informed of any material changes to these Terms via email, on-site alerts, or banner notifications at least 7 days prior to the effective date of such changes.
  • User Rights:
    • If you do not agree with any amendments, you must discontinue use of coinpokerz.com before the effective date. Continued use after changes take effect constitutes acceptance of the revised Terms.

REFLECT: This ensures full transparency and upholds user autonomy as required under Australian law.

Termination & Suspension

OBSERVE: Conditions and processes for account closure, suspension, and funds refund, as needed for AU and international regulatory compliance.

  1. Grounds for Termination:
    • Violation of these Terms, suspected fraud, provision of inaccurate or false information, or breach of regulations may result in temporary suspension or permanent termination of the account by the Operator.
    • Regulatory or technical requirements may also necessitate account closure or transaction freezing.
  2. Procedure:
    • The Operator will provide reasonable notice of suspension or closure by email or via the platform, except where legally prohibited or in cases of ongoing investigation.
    • Upon termination, subject to AML/KYC clearance, available balances (excluding bonuses or funds gained through prohibited conduct) will be returned to the User via the most recent payment method, unless prohibited by law or regulatory order.

REFLECT: Users may request voluntary account closure at any time by contacting support. Closure does not impact unresolved claims or investigations required by law.

Governing Law & Jurisdiction

OBSERVE: Statement of applicable law and dispute resolution framework, harmonized for AU compliance and Operator's licensing jurisdiction.

  1. Governing Law: These Terms shall be governed by the laws of the Autonomous Island of Anjouan, Union of Comoros, unless mandatory provisions of Australian law apply due to your location.
  2. Jurisdiction: All disputes not resolved informally shall be subject to final and binding arbitration under the rules of the issuing licensing authority, except where Australian law mandates recourse to courts or regulatory bodies.
  3. Procedures:
    • Prior to arbitration or litigation, the parties shall endeavour to resolve disputes through the Operator's internal complaints process, accessible via the contact channels provided below.
    • Users maintain all statutory rights to seek redress via Australian regulatory agencies as required by law.

REFLECT: This dual framework ensures both cross-jurisdictional compliance and full protection of AU consumer rights.

Contact Information

OBSERVE: Provision of up-to-date, brand-compliant contact details for all user and regulator queries, as per legal requirements and provided data.

  • Customer Support: [email protected] (critically monitored and prioritised for user inquiries and complaints)
  • Official Website: https://coinpokerz.com
  • Registered Company: coinpokerz.com, Registration No. 3-101-910497, Licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros (License No. ALSl-202512004-FI1, valid through 2025)

EXPAND: Where additional legal or regulatory contacts are needed, Users may obtain further information upon request by emailing support or consulting local Australian gambling authorities.

REFLECT: Users are encouraged to retain a copy of these Terms for their records and seek clarification where necessary prior to engaging in any activities on coinpokerz.com.

Last updated: 01/01/2025