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Privacy Policy

This Privacy Policy explains how your personal information is collected, used, and protected when you use the coinpoker website (coinpokerz.com). It applies to all players and website visitors residing in Australia and forms part of our legal obligations under applicable laws and industry standards. This policy is effective as of 1 July 2025 and supersedes any previous versions.

Who We Are

OBSERVE: Analyze available company, licensing, and contact information. EXPAND: Infer legal entity type and contact pathways based on regulatory expectations for AU users. REFLECT: Structure for transparency and direct communication with the operator.

  • Operator: coinpoker is operated by a private company registered as an SRL under registration number 3-101-910497.
  • License: Licensed for online gaming under license ALSl-202512004-FI1, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, valid through 2025.
  • Legal Address: Not specified. For all legal correspondence, use the contact details below until a formal address is provided in future policy updates.
  • Contact information for data protection issues:
    • Email (primary): [email protected] (for all privacy and data protection inquiries; critically important)
    • Website: coinpokerz.com
    • Responsible contact person: Callum Rogers

Regional compliance note: We are committed to ensuring Australian users have direct access to privacy and data protection contacts in accordance with the Privacy Act 1988 (Cth) and best industry practice.

What Personal Data We Collect

OBSERVE: Identify required and optional data categories. EXPAND: Address technical and behavioral data mandates (including cookies and analytics), and anticipate AU requirements for specific KYC information. REFLECT: Present all data types transparently by category with service-related context.

  • Personal identification and contact details:
    • Full name, date of birth, residential address (where provided), email address, phone number
  • Technical and device data:
    • IP address, device type, browser version, operating system, access times, log data
  • Payment and transaction data:
    • Deposit and withdrawal records, wallet addresses (where applicable), payment methods
  • Behavioural and usage data:
    • Betting history, game preferences, clicks, navigation records, session duration, account activities
  • Cookies and tracking data:
    • Cookies, web beacons, tracking pixels, and similar technologies (see "Cookies & Tracking Technologies")

Where required by law, we may request additional identity or verification information consistent with AU KYC/AML obligations.

Legal Basis for Processing

OBSERVE: Survey all grounds under AU law and international standards. EXPAND: Infer contract, consent, and legitimate interest as adaptive legal bases for diverse activities. REFLECT: Structure each ground with context and protective clauses.

  1. User Consent: We process certain personal data with your express consent, such as receiving marketing communications or optional services. You may withdraw consent at any time using the provided mechanisms.
  2. Contractual Necessity: Processing is required to deliver core casino services, facilitate account management, process transactions, and provide support under our user agreement.
  3. Legal Obligations: We process data to meet obligations under anti-money laundering (AML), know-your-customer (KYC), and regulatory reporting laws, including those specifically applicable in Australia.
  4. Legitimate Interests: We collect and use data to prevent fraud, ensure service reliability, conduct analytics, and improve our offerings, always balancing such interests with your fundamental privacy rights.

Protective clause: Where we rely on legitimate interest, we perform impact assessments and implement safeguards in compliance with AU requirements for fair processing.

Purpose of Processing

OBSERVE: Identify all declared and implied use cases. EXPAND: Address both necessary and value-added purposes. REFLECT: List and describe each purpose clearly, distinguishing mandatory from optional processing.

  • Account creation and management: To open, maintain, and manage your user account on coinpokerz.com.
  • Provision of casino gaming services: To enable participation in games, process bets, and manage wins/losses.
  • Transactional processing: To facilitate deposits, withdrawals, and manage payment flows securely.
  • Regulatory and legal compliance: To satisfy KYC/AML checks, taxation, and governmental reporting obligations in Australia and our licensing jurisdiction.
  • Analytics and service improvement: To analyse site use and enhance player and website user experiences.
  • Fraud and risk prevention: To detect, prevent, and investigate fraudulent activities or violations of our terms.
  • Marketing communications: To send you offers or updates (only where you have consented).

We will not process your data for unrelated, incompatible purposes without your explicit consent.

Disclosure & Sharing

OBSERVE: Identify standard and special disclosure obligations. EXPAND: Anticipate data-sharing with third parties and regulatory requirements. REFLECT: Enumerate each recipient category and relevant protective clauses.

  1. Payment processors and banking partners: Your data may be shared with financial institutions for purposes of verifying payments, facilitating deposits and withdrawals, and complying with transaction monitoring obligations.
  2. Service providers: We engage third-party companies to perform technical, analytical, or support services under strict confidentiality obligations.
  3. Regulatory authorities: Data may be disclosed as required by Australian regulators or our licensing authority (Anjouan), particularly in relation to AML/KYC compliance or official audits.
  4. Affiliates and advertising networks: With your prior consent, we may share limited data for marketing or partnership purposes. No such transfer occurs for unrelated marketing without your opt-in.
  5. Professional advisers: We may disclose necessary information to auditors, legal counsel, or accountants under legal privilege and confidentiality.

Protective clause: All third parties are required by contract and law to implement measures ensuring your information remains secure and is used only as permitted by this policy.

International Transfers

OBSERVE: Establish where and how user data may flow across borders. EXPAND: Identify inherent risks and legal safeguards. REFLECT: State transfer mechanisms and enumerated protections for AU users.

  • Cross-border storage and transfer: Your personal data may be processed and stored on servers in countries both within and outside of Australia, including but not limited to the Union of Comoros (Anjouan).
  • Transfer safeguards: Where we transfer personal data internationally, we implement legal instruments such as standard contractual clauses (SCCs) and require service providers to meet privacy protection standards equivalent to those mandated by Australian law.
  • Risk minimization: Coinpokerz.com will only transfer data where such transfer does not undermine your privacy rights and is permitted by law.

Regional Compliance Note: All international transfers are conducted in accordance with the Australian Privacy Principles (APPs) and relevant EU/UK standards by analogy where required.

Data Retention

OBSERVE: Identify statutory and operational minimum and maximum retention periods. EXPAND: Include clear criteria for data deletion and user-initiated erasure requests. REFLECT: Provide structured retention guidance for each data class.

  1. Retention periods:
    • Personal identification data: Retained for up to 5 years following account closure, unless longer retention is legally required for ongoing investigations, regulatory audits, or legal claims.
    • Transactional and KYC/AML data: Retained for a period of at least 5 years after the transaction or legal obligation ends, in compliance with anti-money laundering and reporting requirements.
    • Cookies and tracking data: Retained according to type and purpose; session cookies expire at the end of each session, while persistent and analytics cookies are retained up to 2 years maximum unless you delete or disable them earlier.
  2. Deletion/crtieria:
    • Data is deleted on completion of required retention periods, upon user request (subject to legal exceptions), or when it is no longer necessary for processing purposes.

Protective clause: Where deletion is not immediately possible for technical or legal reasons, your data will be securely archived and isolated until it can be destroyed.

Your Rights

OBSERVE: Review AU user rights under the Privacy Act 1988 and global standards. EXPAND: List each user right and route for exercising them. REFLECT: Provide clear explanations and access mechanisms for each right.

  • Right of access: You may request a copy of your personal data held by us at any time.
  • Right to correction: You can rectify inaccurate or outdated personal information through your account or by contacting us.
  • Right to deletion: You have the right to request the erasure of your personal information, subject to any overriding legal or regulatory obligations.
  • Restriction of processing: You may request that we suspend the processing of your data in specific scenarios (e.g., contesting data accuracy).
  • Right to object: You may object to the processing of your data for direct marketing or other non-essential purposes.
  • Data portability: Upon request, your data will be provided in a portable format where technically feasible.
  • Withdrawal of consent: Where processing is based on consent (e.g., marketing), you may freely revoke it at any time via your account settings or by contacting [email protected].

Procedure for exercising rights: All requests can be made in writing to our data protection contact. We will verify your identity before fulfilling requests and respond within legally required timeframes.

Regional compliance note: AU-specific enhancements reflect requirements of the Privacy Act 1988 (Cth) and Office of the Australian Information Commissioner (OAIC) guidance.

Cookies & Tracking Technologies

OBSERVE: Identify all employed tracking types. EXPAND: Describe usage purposes and management strategies. REFLECT: Structure for user transparency and control options.

  1. Types of cookies:
    • Session cookies: Temporary cookies that are erased when you close your browser or log out.
    • Persistent cookies: Remain on your device for a set period to remember preferences and facilitate smoother access.
    • Third-party cookies: Set by external analytics, advertising, or social media partners (e.g., for statistical or retargeting purposes).
  2. Purpose of cookies:
    • Functional: Enable secure login, language settings, and basic site functionality.
    • Analytics: Collect aggregated data to improve service, detect errors, and optimize user experience.
    • Advertising: Deliver tailored promotional content, subject to your explicit consent.
  3. Cookie management:
    • You may manage, disable, or delete cookies using your browser settings.
    • Where available, use our website's internal consent management panel to adjust cookie preferences.
    • Disabling cookies may affect certain functionalities on coinpokerz.com.

Data Security

OBSERVE: Audit security policies and technical protocols. EXPAND: Address both physical and logical safeguards. REFLECT: Detail layered protections in accordance with industry best practice and AU law.

  • Technical measures:
    • All data transmissions are protected by SSL/TLS encryption.
    • Personal and financial data are encrypted at rest on our servers.
    • Regular penetration testing and vulnerability assessments are conducted to proactively identify and address risks.
  • Organizational measures:
    • Strict access controls limit data access to authorized staff only.
    • Routine audits and access logs monitor compliance with data protection policies.
    • All staff undergo data privacy and security training annually, aligned to 2025 requirements.

Protective disclaimer: While coinpokerz.com implements robust security mechanisms, no online service can guarantee absolute security. In the event of a data breach, affected users and regulators will be notified in accordance with AU Notifiable Data Breaches (NDB) scheme protocols.

Complaints & Contacts

OBSERVE: Reference critical contacts and regulatory complaint procedures. EXPAND: Present all available user recourse mechanisms. REFLECT: Provide stepwise guidance for raising concerns.

  1. Data protection contact:
    • Email: [email protected] (privacy/DPO inquiries; inclusive of regulatory and user requests)
    • Responsible party: Callum Rogers
  2. Complaint procedure:
    • Submit your complaint or inquiry by email. We will acknowledge receipt within 3 business days and respond with a substantive resolution or update within 30 calendar days in accordance with Australian privacy best practice.
    • If you remain dissatisfied, you have a right to escalate complaints to the Office of the Australian Information Commissioner (OAIC) via the official website: https://www.oaic.gov.au/ or telephone (AU: 1300 363 992).

For all other support queries, use the general support mechanism found on coinpokerz.com.

Updates

OBSERVE: Identify required change notification mechanisms. EXPAND: State explicit notification pathways and historical date tracking. REFLECT: Set future-proofing with reference to 2025 requirements.

  • Policy changes: Any updates to this Privacy Policy will be posted on coinpokerz.com and, where required by law, you will be notified via your registered email address.
  • Effective date: This Privacy Policy is effective as of 1 July 2025 and will be updated regularly to reflect changes in law, regulation, or operational practice. The latest revision will be clearly marked at the top of the policy.
  • Version tracking and review: Annual review is scheduled, with interim updates for any material changes in 2025 or as required by AU regulator guidance.

We encourage you to review this page periodically to remain informed of your rights and our obligations.