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Responsible Gaming

Responsible gaming is a core value at coinpokerz.com. We encourage all users to approach online gambling as a form of entertainment, undertaken consciously and in moderation. Our goal is to help you make informed choices, maintain control over your play, and prevent gambling-related harm. coinpokerz.com is dedicated to supporting players with proactive guidance and direct assistance whenever you need it.

Risk Awareness

OBSERVE: Risks associated with gambling are recognized under Australian law, which places emphasis on player self-awareness and early detection of problematic behaviours.
EXPAND: Gambling, while enjoyable, can develop into a problem if approached irresponsibly. Recognizing the signs of compulsive play is crucial for protection.
REFLECT: The following indicators and self-assessment tool support your understanding of safe vs unsafe play:

Signs of Problematic Gambling

  • Frequent betting or prolonged sessions: Playing beyond planned time or budget, losing track of time spent on coinpokerz.com.
  • Preoccupation: Consistently thinking about gambling, even when engaged in non-gambling activities.
  • Chasing losses: Increasing bet size or frequency to try to recover previous losses.
  • Financial strains: Using borrowed money, or funds needed for essential living expenses, for gambling.
  • Neglecting responsibilities: Missing work, school, or family duties due to gambling activity.
  • Secrecy or guilt: Hiding gambling habits or feeling anxious, depressed, or guilty after playing.

Self-Assessment Test

Reflect honestly on the following statements. If you answer "yes" to several, you may wish to seek further support or use coinpokerz.com's self-control tools.

  • Do you find it difficult to control the amount of time or money spent on gambling?
  • Have you ever tried to stop gambling but were unsuccessful?
  • Do you gamble to escape personal or professional problems?
  • Has gambling ever caused you financial, work, or relationship difficulties?
  • Do you feel restless or irritable when trying to cut down or stop gambling?

For tailored assessment and support, contact our Responsible Gaming team at [email protected].

Limits & Tools

OBSERVE: Australian regulation and best industry practice require operators to offer self-imposed controls on account activity.
EXPAND: coinpokerz.com provides a comprehensive suite of tools so you can set boundaries that align with your personal circumstances.
REFLECT: These tools are available to all registered users in the "Responsible Gaming" section of their account dashboard.

Deposit Limits

  1. Accessing Limits: Log in to your coinpokerz.com account and navigate to "Account Settings" > "Responsible Gaming".
  2. Setting Limits: Choose among daily, weekly, or monthly deposit caps, and enter the maximum amount (AUD) you wish to allow per period.
  3. Confirming Changes: Confirm your selection; deposit limits become effective immediately or, for increases, after a 24-hour cooling-off period to align with AU law.

Time Limits and Session Management

  • Session Timers: Activate session duration limits to receive reminders or forced log-outs after your chosen play time (e.g., 60, 120, 180 minutes).
  • Time-Outs: Take a break from play by selecting "Time-Out" in your dashboard. You may choose durations from 24 to 72 hours. During this period, account access for gambling is blocked.
  • Implementation: All limit functions are accessible and adjustable via your personal dashboard at any time, except during an active self-exclusion.

All limits are confidential, easily adjustable within the system, and strictly enforced by coinpokerz.com in compliance with AU regulatory policy to protect player welfare.
For assistance, contact [email protected].

Self-Exclusion

OBSERVE: Self-exclusion is a legally recognized protective measure mandated by Australian authorities.
EXPAND: coinpokerz.com enables both temporary and permanent self-exclusion to meet varying levels of support needs.
REFLECT: The following procedure outlines available options and consequence disclosures as required by the regulatory framework:

How to Self-Exclude

  1. Step 1: Log in to your account and select "Responsible Gaming" from the account dashboard.
  2. Step 2: Choose the "Self-Exclusion" option. Specify your preferred exclusion period, selecting from:
    • Temporary: 6 months, 12 months, 18 months, or 24 months (through 2025)
    • Permanent: lifetime ban, with irreversible restrictions
  3. Step 3: Confirm your decision. You will receive written confirmation via your registered e-mail address.
  4. Step 4: For additional help, e-mail [email protected]. The Responsible Gaming team will provide confidential advisory support.
  • Consequences of Self-Exclusion: Account access (including login and game participation) is fully suspended. Withdrawal of any remaining account balance will be subject to regulatory and KYC procedures, and refund eligibility will be assessed based on outstanding obligations and prior account activity.
  • No reversals: Self-exclusion is binding and cannot be revoked until the specified period expires. Permanent exclusions are not rescindable.
  • Reapplication: To reactivate post-temporary exclusion, a formal written request is required and will be reviewed in alignment with AU responsible gambling best practices.

If you require urgent personal or family support, refer to our Support Resources and Assistance contacts below.

Support Resources

OBSERVE: Providing access to responsible gambling help organizations is an AU legal obligation and best practice.
EXPAND: coinpokerz.com ensures you have contact with recognized support resources, both local and international.
REFLECT: The following organizations offer professional, confidential assistance:

If you experience harmful gambling behaviour, you are encouraged to contact these services directly for immediate and free assistance.

Help for Family

OBSERVE: Gambling issues affect not only individuals but those close to them.
EXPAND: Australian law recognizes family as key stakeholders in minimizing gambling harm. Ensuring support for affected parties increases recovery likelihood.
REFLECT: Families and friends can play a vital role:

  • Initiate compassionate conversations: Approach the subject calmly, focusing on concern and support, not blame.
  • Encourage professional help: Suggest counselling and professional support services listed above. Offer to assist in making contact or accompany your loved one to meetings.
  • Access support groups: Join peer support forums, such as Gam-Anon (global family support group), and Gamblers Anonymous Australia Family Groups for confidential discussion and advice.
  • Seek counselling: Family members affected by another's gambling can benefit from independent counselling. Contact Gambling Help Online's family support via 1800 858 858.
  • Plan next steps: If immediate harm is at risk, contact crisis hotlines or consult with a mental health professional. Maintaining open communication and emotional support is essential for all family members.

Operator's Commitment

OBSERVE: Under Australian standards and Anjouan regulatory licensing, operators must adopt internal risk mitigation strategies.
EXPAND: coinpokerz.com employs systematic behavioural monitoring and responsible gaming protocols to detect risky play patterns.
REFLECT: Our ongoing commitment to player protection includes:

  • Behavioural Analysis: Automated systems assess user activity for abnormally frequent deposits, extended play sessions, or unusual betting activity, relative to the account's history and baseline averages.
  • Proactive Interventions: In the event of risk pattern detection (e.g., repeated failed deposits, flagged self-assessment answers, or multiple limit increases,) players may receive warning messages, reminders to use available tools, or advice on seeking help.
  • Direct Support Contact: Where high-risk behaviour is identified, coinpokerz.com may initiate confidential outreach by e-mail to offer support, explain available protective measures, or recommend self-exclusion as a safeguard.
  • Data Protection & Confidentiality: All interventions are handled strictly in accordance with Australian privacy laws and the requirements of the Autonomous Island of Anjouan, Union of Comoros, protecting your information at all stages.

coinpokerz.com's Responsible Gaming Team, led by credentialed support professionals, is available via [email protected] for confidential discussions, at any time.

Updates

OBSERVE: Transparency in policy changes and user notification is an AU legal requirement.
EXPAND: All updates concerning responsible gaming, tool enhancements, or regulatory changes are communicated in a timely fashion.
REFLECT: You will be notified of any material changes via:

  • E-mail: Sent to your registered address as provided upon account creation.
  • Website notifications: Banners or pop-up notices on the coinpokerz.com homepage and account dashboards outlining key updates or obligations.

Date of last update: 20 June 2025. All responsible gaming tools, procedures, and timeframes are valid through 2025 unless otherwise notified.

Contact & Feedback

OBSERVE: AU requirements mandate easy, confidential access to support and feedback channels.
EXPAND: coinpokerz.com provides dedicated contacts for responsible gaming assistance and feedback.
REFLECT: For questions about self-limits, exclusion, or requesting support:

  • E-mail: [email protected] (direct contact with our Responsible Gaming team)
  • Feedback and Self-Control Support: Please visit the coinpokerz.com Responsible Gaming dashboard to submit requests or use the secure messaging system for confidential inquiries.

coinpokerz.com is committed to your welfare. All contact is handled with strict confidentiality and in compliance with AU regulation and the standards of the Government of the Autonomous Island of Anjouan, Union of Comoros (License ALSl-202512004-FI1, valid through 2025).