Contact Us

At coinpoker (operating exclusively at coinpokerz.com), user support is a critical legal and operational requirement. In strict accordance with Australian (AU) consumer protection regulations and online gambling best practices, we provide multiple secure channels for communication to address player inquiries, complaints, and regulatory requests.

• Contact Channels: You may reach coinpoker's support team via:
  • Email: [email protected] (official support address)
  • Online Contact Form: Complete the secure contact form below, providing your name, email address (or Messenger handle), and a clear summary of your request or concern.
  • 24/7 Live Chat: For urgent queries, utilize our real-time assistance platform, in line with industry responsiveness standards.
  • Direct Phone Support: Currently unavailable; all communication is handled via electronic means to ensure timely record-keeping and regulatory auditability.
• Response Times: In accordance with AU industry standards and responsible gaming codes, we aim to respond to all initial queries within one business day. Timeliness is monitored and continuously improved to remain compliant with consumer dispute resolution benchmarks.
• Data Protection: All communications are governed by AU privacy laws (incl. the Privacy Act 1988 (Cth)), and ensure your personal information is handled confidentially, only for the purposes of resolving your inquiry or meeting legal obligations.

Regulatory & Legal Disclosures (LoT System 2/CCoT Expanded)

1. Licensing & Corporate Details:
   • coinpoker (legal entity: SRL, founded 2017) is operated under license number ALSl-202512004-FI1, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, valid through 2025. This license authorizes remote and online gaming operations. While coinpoker actively serves Australian residents, its core operational jurisdiction is outside Australia. All services are provided exclusively via coinpokerz.com.
   • Company Registration Number: 3-101-910497. Headquarters and mailing address are not specified at this time. Queries involving regulatory matters will be escalated to the relevant department or authority when required.
2. Responsible Gambling & Dispute Resolution:
   • Responsible Gambling Commitment: coinpoker maintains a policy of social responsibility, in compliance with Australian standards. Customers are encouraged to use available support resources for problem gambling.
   • Dispute Process: Should you wish to escalate an unresolved complaint concerning coinpokerz.com, please document your issue via email to [email protected]. If a satisfactory resolution is not provided within 7 business days, you may request formal escalation in accordance with regulatory dispute resolution channels and, where applicable, to the licensing authority (Autonomous Island of Anjouan, Union of Comoros). All escalations will be handled impartially and documented consistent with legal record-keeping obligations.
3. Confidentiality & Data Security: coinpoker is committed to the confidentiality, integrity, and security of all communications, in line with AU and international standards on data protection. For further details, consult the Privacy Policy on coinpokerz.com.

Regional Compliance Note (AU): All contact and support processes are adapted to the regulatory requirements of the Australian market. This includes the provision of timely responses, transparency of operating license details, adherence to the Privacy Act 1988 (Cth), robust recourse for disputes, and visible commitment to responsible gambling. coinpoker does not currently have a physical address or phone support in Australia; contact is exclusively digital for audit and compliance traceability.

Contact Form & Submission Guidelines (OBSERVE -> EXPAND -> REFLECT)

• Instructions: Complete all required fields accurately. By submitting your query, you consent to the processing of your personal information as required for lawful service provision and regulatory purposes.
• Legal Notice: coinpoker reserves the right to retain correspondence for up to 7 years in accordance with anti-money laundering (AML) and responsible gaming obligations. Unlawful, threatening, or abusive messages will be reported to appropriate authorities.
• Support Availability: coinpoker support operates 24 hours a day, 7 days a week, throughout 2025, with priority given to AU-resident queries and all users of coinpokerz.com.

Key Contact and Executive Reference

• Executive Oversight: The coinpoker team is led by co-founder Antanas "Tony G" Guoga, ensuring the highest business and ethical standards for Australian users on coinpokerz.com.
• Page Author: Callum Rogers

Legal Disclaimers and Protective Clauses (System 2-CCoT)

1. Service Limitation: All customer service, communications, and dispute management are provided solely through coinpokerz.com. coinpoker does not operate any other domains in the AU market.
2. Email Communication: All official communication from coinpoker support will be sent exclusively from [email protected]. Players are advised to treat emails from other domains as fraudulent and to report them immediately.
3. Data Usage: Any details you provide via the contact form will be processed exclusively for the purpose of resolving your inquiry, in line with applicable Australian and international data protection laws.
4. Jurisdictional Notice: By contacting coinpoker via these methods, users agree to the terms outlined in the coinpokerz.com Terms and Conditions, including all relevant dispute and privacy procedures, and acknowledge coinpoker's jurisdictional licensing framework (Government of the Autonomous Island of Anjouan, Union of Comoros, valid through 2025).

Enforcement and Revisions: This contact and support framework is subject to ongoing review to reflect legal and regulatory developments in Australia and coinpoker's licensing jurisdiction, with updates ensured for full compliance through 2025.